Terms & Conditions

1.1 LilTots is a peer-to-peer online marketplace that allows registered users to buy and sell pre-loved baby and children's items within Australia.

1.2 LilTots is a platform provider only. We do not own, inspect, verify, or take possession of any items listed or sold on the Platform. All transactions are directly between buyers and sellers.

1.3 LilTots does not guarantee the quality, safety, accuracy of description, or legality of items listed, the ability of sellers to sell, or the ability of buyers to pay.

1.4 These Terms are governed by the laws of the State of Queensland, Australia and the applicable laws of the Commonwealth of Australia, including the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

2.1 You must be at least 18 years of age to create an account and use the Platform.

2.2 By registering, you confirm that you are 18 years of age or older.

2.3 You must be located in Australia to sell items on the Platform. Buyers must be in the same country as the seller.

2.4 You must provide accurate, current, and complete information during registration and keep your account details up to date.

2.5 LilTots reserves the right to refuse registration or terminate any account at its sole discretion.

3.1 You are responsible for maintaining the confidentiality of your account credentials.

3.2 You are responsible for all activity that occurs under your account.

3.3 You must notify us immediately at support@liltotsapp.com if you suspect any unauthorised use of your account.

3.4 You must not share your account with any other person or create multiple accounts.

3.5 LilTots may suspend or terminate your account if we reasonably believe your account security has been compromised.

4.1 LilTots is exclusively for individual private sellers selling their own personal pre-loved items. The Platform is not available for commercial use.

4.2 The following are strictly prohibited and will result in immediate account suspension or permanent ban: selling new commercial stock, wholesale products, or retail inventory; operating a retail business, brand, or online store through LilTots; listing items purchased specifically for resale (arbitrage); promoting an external business within listings or your profile; holding an ABN and conducting commercial trading through the Platform; listing handmade items created for commercial sale.

4.3 LilTots reserves the right to remove any listing or suspend any account that appears to be operating in a commercial capacity without warning.

5.1 Sellers are solely responsible for the accuracy, completeness, and legality of their listings.

5.2 By creating a listing, you confirm that you are the owner of the item and have the right to sell it; the item description, photos, and condition accurately represent the item; the item is not prohibited under these Terms or any applicable law; and the item is safe for its intended use.

5.3 Listings may be removed at LilTots' discretion if they breach these Terms, applicable law, or community standards.

5.4 Listings automatically expire after 60 days and may be renewed by the seller.

5.5 Sellers must not include personal contact information (phone numbers, email addresses, social media handles) in listings.

5.6 Boosted listings incur an additional 8% fee on top of the standard commission, payable by the seller. Boosting increases a listing's visibility on the Platform.

6.1 The following items must not be listed or sold on LilTots under any circumstances. This list is not exhaustive.

6.1.1 Safety and Health Hazards: Any item subject to a product recall in Australia; items that do not comply with Australian mandatory safety standards; car seats or baby capsules that are expired, involved in an accident, or more than 10 years old; cots, bassinets, or sleep products not complying with AS/NZS 2172 or AS/NZS 2195; weighted sleep products for children under 12 months; drop-side cots (banned in Australia); baby walkers (banned in Australia); items with small parts that present a choking hazard; cracked or damaged helmets; children's clothing with loose cords longer than 20cm; button batteries in accessible compartments.

6.1.2 Hygiene and Personal Use Items: Used breast pumps; used bottles of breast milk, formula, or any consumable; used pacifiers, dummies, or teethers with significant wear; used underwear or swimwear (unless brand new with tags); used mattresses for infant sleep (must be disclosed); used nursing pads, breast shells, or similar personal hygiene items.

6.1.3 Illegal and Restricted Items: Any item illegal to sell in Australia; counterfeit or replica branded goods; items subject to export/import restrictions; pharmaceuticals, medications, vitamins, or supplements; alcohol, tobacco, or age-restricted products; weapons of any kind; any item obtained through theft.

6.1.4 Other Prohibited Items: Adult content; animals or animal products; hazardous chemicals or materials; gift cards or vouchers; digital items or downloads; items with hateful, discriminatory, or offensive content.

6.2 Product Recalls: It is illegal to sell any item that is subject to an active ACCC product safety recall. Sellers must check the ACCC Recalls Database at https://www.productsafety.gov.au/recalls before listing any item that may be subject to a recall. LilTots uses automated recall matching on every listing submission and will hold suspected recalled items for admin review.

6.3 If you are unsure whether an item is permitted, contact us at support@liltotsapp.com before listing.

6.4 Sellers who list prohibited items may have their listings removed, receive account strikes, and may be permanently banned.

7.1 Lucky Dip Clothing Bags allow sellers to bundle 20 or more pre-loved children's clothing items into a single bag listing.

7.2 Rules: Bags must contain a minimum of 20 individual clothing items; bags must not be priced above AUD $50 (excluding shipping); sellers must accurately state the number of items, gender, size/age range, and season; all items must comply with Australian safety standards; recalled clothing must not be included; sellers must not include used underwear or any prohibited item.

7.3 Buyers who receive a Lucky Dip Bag containing significantly fewer items than listed may raise a dispute under clause 13.

7.4 Sellers with repeated misrepresentation reports on Lucky Dip Bags will lose the ability to create this listing type.

8.1 All payments must be processed through the Platform using approved payment methods (Stripe or PayPal). Off-platform payments are strictly prohibited.

8.2 Requesting, making, or accepting off-platform payment is a serious breach of these Terms and may result in suspension or termination.

8.3 LilTots charges a commission of 10% of the item sale price (excluding shipping) on every completed transaction. This is automatically deducted before funds are released to the seller.

8.4 Boosted listings incur an additional 8% commission fee, totalling 18% for boosted listings.

8.5 Shipping fees are paid by the buyer and are separate from the item price. LilTots does not take commission on shipping fees.

8.6 Payment processing fees charged by Stripe or PayPal are in addition to LilTots' commission and are passed on to the seller.

8.7 Prices on the Platform are displayed in Australian Dollars (AUD).

8.8 LilTots is not responsible for any currency conversion fees or charges imposed by your bank or payment provider.

9.1 Funds paid by buyers are held in escrow (the "LilTots Balance") and are not released to the seller until the delivery or pickup of the item is verified.

9.2 For pickup orders: funds are released once the buyer scans the seller's QR code or uploads a photo confirming receipt. For shipped orders: funds are released automatically once AusPost tracking confirms delivery, or when the buyer manually confirms receipt.

9.3 If a buyer does not raise a dispute within 48 hours of confirmed delivery, funds are automatically released to the seller.

9.4 LilTots holds funds as a service facilitator only and does not operate as a bank, financial institution, or payment service provider.

9.5 Available funds may be withdrawn by the seller to their connected Stripe or PayPal account.

10.1 Once a buyer completes a purchase, the order status moves to "Payment Confirmed." The seller is notified immediately via in-app notification and email.

10.2 Sellers must ship the item or arrange pickup within 7 days of payment confirmation.

10.3 For shipped orders, sellers must generate a shipping label and enter a valid AusPost tracking number within 48 hours; pack items securely; and notify the buyer when dispatched.

10.4 For pickup orders, sellers and buyers must coordinate a pickup time and location via the in-app messenger. LilTots recommends using a public location for safety.

10.5 Failure to fulfil an order without reasonable cause may result in account strikes and potential suspension.

11.1 By purchasing an item on LilTots, you acknowledge that LilTots is a peer-to-peer marketplace and items are sold by individual private sellers; you are purchasing at your own risk; you have read and accepted the item description and photos before purchasing; you will raise any disputes within 48 hours of confirmed delivery; and you will not attempt to contact sellers outside of the Platform.

11.2 This clause does not limit any rights you may have under the Australian Consumer Law that cannot be excluded.

12.1 By listing and selling an item, you confirm that you have accurately described the item's condition including any faults; all photos accurately represent the item; you will complete the sale to the buyer; the item is safe, legal, and not prohibited; and you will not conduct any part of the transaction outside of the Platform.

12.2 Failure to accurately describe an item, failure to fulfil an order, or any attempt to deceive a buyer may result in account suspension or permanent ban.

13.1 If a buyer believes an item received does not match its description, is significantly not as described, or is faulty, they may raise a dispute within 48 hours of confirmed delivery through the in-app dispute process.

13.2 Disputes must include the reason for the dispute; photos clearly showing the issue; and a written description of the problem.

13.3 LilTots will review all disputes and may request additional information from either party. LilTots' decision on disputes is final.

13.4 LilTots acts as a mediator only and is not obligated to provide refunds from its own funds. Where a dispute is found in favour of the buyer, funds held in escrow will be returned to the buyer.

13.5 LilTots' involvement in disputes does not limit your rights under the Australian Consumer Law.

13.6 Where a dispute cannot be resolved through the Platform, you may contact Consumer Affairs in your state or territory, or the ACCC.

LilTots operates an escrow-based payment system designed to protect both buyers and sellers. The following applies to all transactions on the Platform.

If a dispute is resolved in the buyer's favour: the full item price paid by the buyer (excluding any shipping fees already incurred) will be returned to the original payment method used at checkout (Stripe or PayPal). Refunds are processed within 5–10 business days depending on your payment provider.

Shipping fees are non-refundable unless the item was never dispatched by the seller.

If a dispute is resolved in the seller's favour: funds held in escrow are released to the seller's LilTots Balance immediately.

Unresolved disputes: if a dispute has not been resolved within 14 days of being raised, LilTots will make a final determination based on the available evidence. Funds will not be held in escrow indefinitely. The 14-day clock begins from the date the dispute was formally submitted through the app.

LilTots does not offer change-of-mind refunds. All sales are final unless the item received is significantly not as described, faulty, or unsafe.

Items that do not match their listed condition, are missing parts described in the listing, or are unsafe for the age group listed may be eligible for a refund at LilTots' discretion following a dispute review.

Sellers are not required to accept returns unless a dispute is formally raised and resolved in the buyer's favour through the LilTots dispute process. Buyers and sellers must not arrange refunds or returns outside of the Platform.

14.1 Buyers may leave a star rating (1–5) and written review for sellers after a completed transaction.

14.2 Reviews must be honest, accurate, and based on your genuine experience of the transaction.

14.3 Reviews must not contain personal attacks, defamatory statements, false information, or content that violates these Terms.

14.4 LilTots reserves the right to remove reviews that violate these Terms.

14.5 Sellers may respond to reviews. Responses must be professional and must not contain abusive or defamatory content.

15.1 LilTots may issue warnings, account strikes, temporary suspensions, or permanent bans for breaches of these Terms, including: listing or selling prohibited items; conducting off-platform payments; scamming, fraud, or dishonest conduct; misrepresentation of items; commercial selling in breach of clause 4; abusive or harassing conduct; repeated disputes or buyer complaints; any illegal activity.

15.2 Strike consequences: 1 strike = written warning via in-app notification and email; 2 strikes = listings temporarily hidden pending account review; 3 strikes = permanent account suspension and removal of all listings.

15.3 LilTots reserves the right to permanently ban any account without warning where the conduct is sufficiently serious, including fraud, scamming, listing recalled or dangerous items, or illegal activity.

15.4 Users who are permanently banned must not create a new account. Creating a new account after a ban is a breach of these Terms.

16.1 You may delete your account at any time via the Settings menu in the app.

16.2 A 30-day grace period applies before permanent deletion. During this period you may reactivate your account by logging in.

16.3 After 30 days, all personal data associated with your account will be permanently deleted, except where retention is required for dispute resolution, legal compliance, or as permitted by our Privacy Policy.

16.4 Pending transactions must be resolved before account deletion. LilTots will not release held funds to an account pending deletion until all disputes are resolved.

17.1 LilTots provides an in-app messaging system for buyers and sellers to communicate about transactions.

17.2 Users must not use the messaging system to: share personal contact information; arrange off-platform payments; send spam or promotional content; send abusive, threatening, or harassing messages.

17.3 LilTots uses automated content filtering to detect prohibited content in messages. Repeated violations may result in account suspension.

18.1 The LilTots name, logo, branding, and all content on the Platform (excluding user-generated content) is owned by LilTots Pty Ltd and is protected by Australian and international intellectual property laws.

18.2 By uploading photos or other content to the Platform, you grant LilTots a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for the purposes of operating and promoting the Platform.

18.3 You confirm that you own or have the right to use any content you upload, and that it does not infringe any third-party intellectual property rights.

19.1 LilTots collects, uses, and discloses personal information in accordance with our Privacy Policy, available at https://liltotsapp.com/privacy, which forms part of these Terms.

19.2 By using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy.

19.3 Identity Verification Documents: Identity verification documents (including photos of government-issued ID and selfies) are collected solely for the purpose of verifying seller identity. These documents are encrypted at rest, accessible only to authorised LilTots staff, and are permanently deleted within 30 days of the verification decision being made, regardless of the outcome. We do not share identity documents with third parties.

20.1 To the maximum extent permitted by law, LilTots excludes all liability for any loss or damage (including direct, indirect, consequential, or incidental loss) arising from your use of the Platform or any transaction conducted through the Platform.

20.2 LilTots is not liable for: items that are not as described, faulty, or unsafe; loss caused by a seller's failure to fulfil an order; loss or damage during shipping or pickup; any technical failures or interruptions to the Platform; or unauthorised access to your account.

20.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term implied by the Australian Consumer Law that cannot be excluded.

21.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

21.2 Nothing in these Terms is intended to exclude, restrict, or modify rights you may have under the Australian Consumer Law or any other applicable consumer protection law.

22.1 LilTots may update these Terms from time to time. We will notify you of material changes via in-app notification and email at least 14 days before the changes take effect.

22.2 Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms.

22.3 If you do not agree to the updated Terms, you must stop using the Platform and may delete your account.

23.1 These Terms are governed by the laws of Queensland, Australia.

23.2 Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

23.3 LilTots encourages users to contact us at support@liltotsapp.com to resolve any issues before commencing formal proceedings.

LilTots Pty Ltd

Email: support@liltotsapp.com

Website: https://liltotsapp.com